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Senior Protection Hotline 304-558-1155
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File a Consumer Complaint
File a Consumer Complaint
State of West Virginia
Office of the Attorney General Patrick Morrisey
Consumer Protection Division
1-800-368-8808 or 304-558-8986
We offer consumers three options for submitting complaints.
Download and print the forms
, fill it out by hand, and mail it (with any copies of
documents related to the complaint) to: Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789.
ill out the appropriate PDF form
, and e-mail the form and any additional documents related to the complaint in PDF format to
. (25MB limit on attachments)
: Fill out an online version of the General Consumer Complaint form below.
Best time to contact me
Name of person you dealt with
Date of purchase or transaction (mm/dd/yyyy)
Product or service involved
Price and terms of payment
Type of payment
If other type of payment, explain
If your purchase was financed, please provide the name, address, and telephone number of the finance company
If your complaint concerns product defects or repairs, please provide the name, address, and telephone number of the manufacturer
If your complaint concerns product defects or repairs, please provide the name, address, and telephone number for the original creditor
First contact between you and individual/business
Person came to my home
Went to place of business
Received information in the mail
Responded to a radio - TV - printed advertisement
Telephoned the business/individual
Received telephone call from business/individual
Name and address of publication - TV - radio station where offer was advertised
Have you contacted the publication, TV or radio station?
Where did the purchase/transaction take place?
At my home
Over the telephone
There was no transaction
At the place of business
If at another location, explain
Have you contacted the business about your complaint?
Have you contacted the business with any other agency or organization?
If Yes - Identify organization
What action was taken?
Describe any legal action you have taken
Did you sign a contract?
Did you receive a copy of the contract?
Did you receive a 3-Day Right to Cancel?
Is there a warranty involved?
Please describe your complaint in detail
How do you want your complaint resolved?
The information you provide will be used in efforts to resolve your problem and may be shared with the party complained against or other state agencies which may also regulate the party complained against. It may also be used to enforce applicable state laws.
I hereby authorize any party to whom the Attorney General directs this complaint to release any and all information about this matter, including account information, to the Attorney General's Office.
I certify that all information on this form is true and accurate to the best of my knowledge and belief, and that I have the legal authority to submit this claim.
Today's Date (mm/dd/yyyy)
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