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Attorney General > File a Consumer Complaint

File a Consumer Complaint

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State of West Virginia

Office of the Attorney General Patrick Morrisey

Consumer Protection Division

1-800-368-8808 or 304-558-8986

E-mail: consumer@wvago.gov

We offer consumers three options for submitting complaints.

Option 1: Download and print the forms, fill it out by hand, and mail it (with any copies of documents related to the complaint) to: Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789.
Option 2: Download and fill out the appropriate PDF form, and e-mail the form and any additional documents related to the complaint in PDF format to complaint@wvago.gov. (25MB limit on attachments)
Option 3: Fill out an online version of the General Consumer Complaint form below.

Party Complaining

Salutation *

First Name *

Last Name *

Address *

City *

State *

County *

Zip *

Home Telephone *

Work Telephone

Cell Telephone

Email *

Best time to contact me

Complaint Against

Business Name *

Address *

City *

State *

County *

Zip *

Telephone *

Name of person you dealt with *

Title *

Date of purchase or transaction (mm/dd/yyyy) *

Product or service involved *

Price and terms of payment *

Type of payment *

If other type of payment, explain

If your purchase was financed, please provide the name, address, and telephone number of the finance company

If your complaint concerns product defects or repairs, please provide the name, address, and telephone number of the manufacturer

If your complaint concerns product defects or repairs, please provide the name, address, and telephone number for the original creditor

First contact between you and individual/business *

Name and address of publication - TV - radio station where offer was advertised

Have you contacted the publication, TV or radio station?

Yes

Where did the purchase/transaction take place? *

If at another location, explain

Have you contacted the business about your complaint?

Yes

Have you contacted the business with any other agency or organization?

Yes

If Yes - Identify organization

What action was taken?

Describe any legal action you have taken *

Did you sign a contract?

Yes

Did you receive a copy of the contract?

Yes

Did you receive a 3-Day Right to Cancel?

Yes

Is there a warranty involved?

Yes

Please describe your complaint in detail *

How do you want your complaint resolved? *

The information you provide will be used in efforts to resolve your problem and may be shared with the party complained against or other state agencies which may also regulate the party complained against. It may also be used to enforce applicable state laws.
I hereby authorize any party to whom the Attorney General directs this complaint to release any and all information about this matter, including account information, to the Attorney General's Office.
I certify that all information on this form is true and accurate to the best of my knowledge and belief, and that I have the legal authority to submit this claim.
e-Signature (Required) *

Yes

Today's Date (mm/dd/yyyy) *

Attachments