File a Complaint with the Consumer Protection Division

The first step for consumers who believe they have been victims of unlawful practices in the purchase of goods and services is to file a Consumer Complaint with the West Virginia Attorney General's Consumer Protection Division. Our office can assist you when businesses engage in unfair or deceptive sales practices, false advertising or misrepresentation, warranty violations, billing disputes, home improvement fraud, motor vehicle dealer violations, mortgage-related issues, funeral service problems and broadband internet service issues

Available Complaint Forms

General Complaint Form

 

Broadband Complaint Form

 

Mortgage Complaint Form

 

Motor Vehicle Complaint Form

 

Preneed Funeral Complaint Form

 

Three Ways to Submit Your Complaint

Option 1: Mail Your Complaint

  • Download and print the appropriate complaint form
  • Fill it out by hand with complete, accurate information
  • Include copies of all documents related to your complaint
  • Mail to: Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789

Option 2: Email Your Complaint

  • Download and complete the appropriate PDF form electronically
  • Attach any additional documents related to your complaint in PDF format
  • Email to: consumer.complaint@wvago.gov with subject line "Consumer Complaint"
  • Maximum attachment size: 25MB

Option 3: Online Complaint Form

Essential Information for Your Complaint:

  • Complete description of the problem with the product or service
  • Timeline of events and transactions
  • Copies of contracts, receipts, correspondence, and other relevant documents
  • Details about your attempts to resolve the issue directly with the business
  • Your desired resolution (refund, repair, replacement, contract cancellation)
  • Your current contact information including phone, email, and mailing address

Important: Providing complete, accurate information helps our Consumer Protection Division investigate your complaint more effectively and increases the likelihood of a successful resolution.

 

 

How We Handle Your Complaint

Our Process:

  1. Review - We review your complaint for completeness and jurisdiction
  2. Investigation - We may contact the business for their response to your complaint
  3. Communication - We facilitate communication between you and the business when appropriate and update you on the status of the investigation
  4. Resolution - We work toward a fair resolution of your dispute
  5. Follow-up - We may request your response to the business's position or provide additional options if initial resolution attempts are unsuccessful

If your complaint reveals a pattern of violations affecting multiple consumers, it may lead to formal enforcement action against the business.

What can businesses do? 

Business owners with questions about state consumer protection laws are encouraged to contact our office at 304-267-0239. Our Consumer Protection Division can provide businesses with educational materials regarding state consumer protection laws, and our office has consumer compliance specialists to help answer any questions. 

 

 

Get Help from Our Consumer Protection Division

Consumer Protection Hotline: 1-800-368-8808

West Virginia Attorney General's Office
Consumer Protection and Anti-Trust Division
1900 Kanawha Boulevard, East
Building 1, Room E-26
Charleston, WV 25305

Mailing Address:
P.O. Box 1789
Charleston, WV 25326

Phone: 304-558-8986
Consumer Protection Hotline: 1-800-368-8808
Email:  consumer.complaint@wvago.gov
Office Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m.