Consumer Protection Education Specialist
The CPES develops, implements, and promotes educational programs to inform the public about consumer rights, scam prevention, and fair business practices. Key duties include community outreach, producing educational materials (social media, PSA, reports), and identifying emerging fraud trends. The CPES should have a strong understanding of consumer protection laws, regulations, and industry standards, have excellent public speaking and written communication skills; be able to work with diverse populations, including vulnerable consumers, and be capable of reviewing documents and statistics to identify trends and new issues. The CPES will track her or his time for efficiencies and work completion. Job responsibilities include:
- Program Development: Create and deliver educational workshops, seminars, and presentations for consumers and community groups. These can be office-scheduled workshops or consumer requested presentations. Developing video presentations to be available on our website.
- Content Creation: Develop educational materials, including updating a monthly newsletter, handouts, brochures, website content, and social media campaigns, regarding consumer rights and safety. Develop programs for vulnerable groups such as seniors, students, military, as well as general public. Also gather and utilize real life examples; including video-taped Q&A discussions or reminders to watch for misrepresentations and scams.
- Presentations: Provide presentations or educational events at schools, senior centers, community centers, etc. on demand (via website or phone requests) and as regional issues may be identified.
- Trend Monitoring and Reporting: Identify and alert the public to emerging scams, fraudulent products, or unfair business practices, utilizing the newsletter, website, and social media.
- Collaborate with related industries: work with industries such as banks, schools, retail stores, gas stations, etc. to warn consumers about financial exploitation, money and credit issues, skimmers, etc., including National Consumer Protection Week and Money Smart Week. Examples include partnering with banks and law enforcement on financial exploitation awareness and scams.
- Outreach: collaborate with organizations such as AARP, FTC, Financial Exploitation Task Force and Legal Aid for educational outreach.
- Advisory Role: Educate stakeholders, including manufacturers, on legal compliance and safety standards.
- Reporting: Review and report on consumer complaint trends and educational outreach effectiveness, utilizing our numbers and information from Consumer Sentinel and other resources.
- Class Action Fairness Act (CAFA) Notice Reviews: Initial review of an average of 37 notices per month of proposed class action settlements. These notices are reviewed to determine if there are potential WV claimants and whether the proposed settlement is fair and reasonable (as to recovery, claims process, counsel fees, etc.). Form review to be completed and concerns or questions, including potential objection, to be communicated to CAFA review attorney to determine if further action is needed.
- Other duties as assigned: Supporting the function of the Consumer Protection and Antitrust Division and Preneed Funeral Contract Unit which may include working with complainants to complete complaint forms, staffing tables upon request at community forums, scanning assistance, and other work as needed.
Please send your cover letter, resume, and preferred salary range to jobs@wvago.gov with “Consumer Education Specialist” in the subject line.
Receptionist, Consumer Protection & Antitrust Division
The Office of the Attorney General is seeking a highly organized, reliable Receptionist for the Consumer & Antitrust Division. This position is located at the State Capitol Complex. The Receptionist is the first-line contact for the office, whether on the telephone or in person. Candidates must be professional, punctual, and highly dependable. Position requires the ability to determine the specific issue presented by a caller, to know whether the issue is covered by Consumer Protection laws, and to make an appropriate referral for non-consumer topics. Duties will include managing multiple phone lines, greeting office visitors, handling mail/faxes, managing office supplies, mailing forms and brochures to callers, and other duties as assigned. Ideal candidates shall possess prior experience as a receptionist or direct interaction with the public, as well as administrative office experience.
Please send your cover letter, resume, and preferred salary range to jobs@wvago.gov with “Receptionist” in the subject line.
Data Analyst, WV Medicaid Fraud Control Unit
The Medicaid Fraud Control Unit (MFCU) is charged with investigating, prosecuting and obtaining criminal and civil remedies against individuals and corporate entities responsible for improper or fraudulent Medicaid billing schemes, as well as investigating and prosecuting allegations of abuse and neglect of residents in nursing homes and other residential healthcare facilities. To fulfill these obligations, the MFCU works to identify and investigate fraud committed by hospitals, nursing homes, pharmacies, home health agencies, transportation providers, clinics, hospitals, doctors, dentists, nurses, and other Medicaid providers – as well as individuals, who, for their own financial benefit, interfere with the quality of healthcare, or exploit Medicaid beneficiaries.
Qualified applicants must possess good judgement and experience demonstrating the following:
• Exhibit proficient computer skills to utilize case management systems and other computer databases.
• Experience utilizing Microsoft Excel functions to manipulate large data sets by means of aggregating, grouping, sorting, and filtering.
• Experience analyzing large and complex data sets to identify trends/patterns.
Under supervision of the Chief Forensic Auditor, the Data Analyst will collect, compile, analyze, and interpret trends or patterns in complex medical data sets or other available information. They will formulate analyses and prepare reports, in addition to testifying in court as needed. They will also be responsible for performing other duties as assigned. The Data Analyst will perform work at an advanced level by assisting with investigations of crimes related to the medical programs of the state. They will be responsible for the collection, compilation and analysis of information obtained from databases, source documents, medical and financial data, and other relevant sources. They will gather data from various databases and sources such as earnings information, medical billing data, various licensure statuses, participant eligibility in federal healthcare programs, business records, timecards, financial records, and social service information. They will be able to compile source data into a usable format for examination and/or investigation. They will analyze Medicaid billing data to identify trends and anomalies that may support or define allegations of fraud, as well as organize results and create memos or reports outlining findings and conclusions. They will present their findings to the Chief Forensic Auditor, assist in the interpretation and presentation of findings, and may be required to testify in court. The Data Analyst may also be required to prepare visualizations or presentations of their analysis utilizing excel, tableau, power BI, and other analytical software. The ideal applicant will be able to transform complex data and analyses into clear, concise actionable insights. The Selected Applicant shall complete necessary training as required by federal, state, department and unit policies and must be able to communicate clearly and effectively in verbal and written form with others
Minimum Qualifications
The applicant must have graduated from an accredited college or university with a bachelor’s degree with a minimum of twelve semester hours or equivalent in accounting, business administration or finance, and eighteen months of full-time professional auditing or analytical experience. Consideration will be given to work experience in auditing or analytical work involving preparation of financial statements or analysis of financial data.
To apply, please submit a cover letter, resume, and preferred salary range to jobs@wvago.gov with "Data Analyst" in the subject line.
Investigator, Consumer Protection & Antitrust Division
The West Virginia Attorney General’s Office seeks an Investigator to join the office. Investigators will work on matters for the Consumer Protection & Antitrust Division, including investigation of consumer complaints and business practices. Investigators also provide services to other state agencies, such as regulatory boards offices such as Secretary of State.
Minimum Qualifications
Ideal candidates will have a college degree, law enforcement/investigative background, surveillance experience and be computer literate in Microsoft Office and internet research. Candidates without a college degree who have in excess of 10 years of investigative experience will also be considered. Successful candidates must be able to develop and conduct complex investigations on a variety of subject matters, research and analyze information to formulate reports, conduct interviews and field inquiries, testify in hearings and at trial, and collaborate with various government, non-government, and law enforcement agencies.
This position is based in Charleston.
Please send a writing sample, resume and preferred salary range to jobs@wvago.gov with “Investigator” in the subject line.